At Tekmart UK, we strive to provide a smooth and transparent shopping experience. This Order Tracking Policy explains how you can track your orders and what to expect after placing a purchase on our website https://tekmart.uk/.

1. Order Confirmation

Once you successfully place an order:

  • You will receive an order confirmation email
  • This email will include your order number and purchase details

If you do not receive this email, please check your spam/junk folder or contact us at [your email].

2. Order Processing

  • Orders are processed within 1–3 business days
  • During this time, your order is prepared, packed, and dispatched

Once your order is shipped, you will receive a shipping confirmation email.

3. Tracking Information

After your order has been shipped:

  • A tracking number will be provided via email
  • You can use this tracking number to monitor your shipment status

Tracking details may take 24–48 hours to become active after shipment.

4. How to Track Your Order

You can track your order using the following methods:

Option 1: Tracking Link

  • Click the tracking link provided in your shipping confirmation email

Option 2: Courier Website

  • Visit the courier’s website
  • Enter your tracking number to view updates

Option 3: Contact Support

  • Email us at [your email] with your order number
  • Our team will assist you with tracking information

5. Tracking Status Updates

Tracking updates may include:

  • Order processed
  • Dispatched/shipped
  • In transit
  • Out for delivery
  • Delivered

Please note that tracking updates depend on the courier service and may not update in real time.

6. Delays in Tracking Updates

In some cases:

  • Tracking information may not update immediately
  • Delays may occur due to courier processing or system updates

If your tracking has not updated for 3–5 business days, please contact us for assistance.

7. Multiple Shipments

If your order contains multiple items:

  • Items may be shipped separately
  • You may receive multiple tracking numbers

Each shipment can be tracked individually.

8. Incorrect Tracking Information

If your tracking number:

  • Does not work
  • Shows incorrect details

Please contact us immediately so we can resolve the issue.

9. Delivered but Not Received

If your order is marked as delivered but you have not received it:

  • Check with neighbors or household members
  • Contact your local courier service
  • Verify your shipping address

If the issue remains unresolved, contact us for further assistance.

10. International Orders

For international shipments:

  • Tracking updates may be limited once the package leaves the origin country
  • Updates may resume when the package reaches your local courier

Delivery times may vary due to customs clearance.

11. Responsibility

  • Tekmart UK is responsible for providing accurate tracking information
  • Once the package is handed over to the courier, delivery is managed by the shipping provider

12. Contact Information

If you need help tracking your order, please contact us:

🌐 Website: https://tekmart.uk/

13. Policy Updates

Tekmart UK reserves the right to update this Order Tracking Policy at any time. Changes will be posted on this page with a revised effective date.