At Tekmart UK, we aim to ensure that every customer is satisfied with their purchase. If you are not completely happy with your order, this Return & Exchange Policy explains the conditions and process for returning or exchanging items.

1. Eligibility for Returns

You may request a return under the following conditions:

  • The item is unused, unworn, and in its original condition
  • The item is returned in its original packaging with all accessories
  • The return request is made within 14 days of receiving the order
  • You provide proof of purchase (order confirmation or receipt)

Returns that do not meet these conditions may be rejected.

2. Non-Returnable Items

The following items are not eligible for return:

  • Products that have been used, damaged, or altered by the customer
  • Items without original packaging or missing parts
  • Final sale or clearance items
  • Digital/downloadable products (if applicable)
  • Personal care or hygiene items (if opened, for safety reasons)

3. Exchange Policy

We offer exchanges under the following circumstances:

  • You received a defective or damaged item
  • You received the wrong product
  • The product has a manufacturing fault

Exchanges are subject to product availability. If the requested item is not available, we may offer a refund or store credit.

4. Return & Exchange Process

To initiate a return or exchange, please follow these steps:

  1. Contact our support team at [your email]
  2. Provide:
    • Your order number
    • Reason for return or exchange
    • Photos/videos (if the item is damaged or incorrect)
  3. Wait for approval and return instructions

Important: Do not send items back without prior authorization, as they may not be accepted.

5. Return Shipping Costs

  • Customers are responsible for return shipping costs unless:
    • The item is defective
    • The wrong item was shipped
  • We recommend using a tracked and insured shipping method, as we are not responsible for lost returns.

6. Inspection of Returned Items

Once your returned item is received:

  • It will be inspected to ensure it meets our return conditions
  • You will be notified of the approval or rejection

If approved:

  • Refunds or exchanges will be processed within 5–10 business days

7. Damaged or Defective Items

If you receive a damaged or defective item:

  • Notify us within 48 hours of delivery
  • Provide clear photos of the item and packaging

We will arrange:

  • A replacement, or
  • A full refund, depending on the situation

8. Incorrect Items

If you receive the wrong item:

  • Contact us immediately
  • We will arrange a replacement at no additional cost

9. Late or Missing Returns

If your return is delayed or lost in transit:

  • Contact your shipping provider first
  • Then contact us for assistance

We are not responsible for returns lost without tracking.

10. Partial Returns

Partial returns (returning part of an order) are accepted if:

  • Each returned item meets our return conditions
  • Refunds will only apply to the returned items

11. Refused or Unclaimed Deliveries

If a package is refused or not collected:

  • Return shipping and handling fees may be deducted from your refund
  • Original shipping costs may not be refunded

12. Abuse of Return Policy

We reserve the right to:

  • Refuse returns from customers with excessive or suspicious return activity
  • Limit or deny service where misuse of policy is detected

13. Contact Information

If you have any questions about returns or exchanges, please contact us:

🌐 Website: https://tekmart.uk/

14. Policy Updates

Tekmart UK reserves the right to modify this Return & Exchange Policy at any time. Changes will be updated on this page with a revised effective date.