At Tekmart UK, we are committed to delivering your orders in a timely and reliable manner. This Shipping Policy outlines how we process, ship, and deliver your purchases.

1. Order Processing Time

  • All orders are processed within 1–3 business days (excluding weekends and public holidays).
  • Orders placed after business hours or on weekends will be processed the next working day.
  • During peak periods (sales, holidays), processing times may be slightly delayed.

Once your order is processed, you will receive a confirmation email with shipping details.

2. Shipping Destinations

We currently ship to:

  • United Kingdom
  • International locations (availability may vary depending on region)

If your location is not supported at checkout, please contact us at [your email].

3. Estimated Delivery Times

Delivery times may vary depending on your location:

  • UK Orders: 3–7 business days
  • Europe: 5–10 business days
  • International Orders: 7–15 business days

Please note:

  • Delivery times are estimates only and not guaranteed
  • Delays may occur due to external factors beyond our control

4. Shipping Costs

  • Shipping charges are calculated at checkout based on your location and order size
  • We may offer free shipping promotions on selected products or order values

All applicable shipping fees will be clearly displayed before completing your purchase.

5. Order Tracking

  • Once your order is shipped, you will receive a tracking number via email
  • You can track your shipment using the provided link

If you do not receive tracking information within a few days, please contact us.

6. Delays and Unexpected Issues

While we aim to deliver orders within the estimated timeframe, delays may occur due to:

  • Courier service disruptions
  • Customs clearance (for international orders)
  • Weather conditions
  • High demand periods
  • Incorrect shipping details provided by the customer

Tekmart UK is not responsible for delays caused by these factors.

7. Customs, Duties, and Taxes

For international orders:

  • Customers may be required to pay customs duties, import taxes, or fees
  • These charges are determined by your local customs authority
  • Tekmart UK is not responsible for these additional costs

Failure to pay customs charges may result in delays or return of the package.

8. Incorrect or Incomplete Address

  • Customers are responsible for providing accurate shipping information
  • If an incorrect or incomplete address is provided:
    • Delivery may be delayed or unsuccessful
    • Additional shipping fees may apply

We are not responsible for orders delivered to incorrectly provided addresses.

9. Lost or Stolen Packages

  • Tekmart UK is not liable for lost or stolen packages once marked as delivered
  • If your package is missing:
    • Check with neighbors or your local courier
    • Contact the shipping carrier directly
    • Reach out to us for assistance

We will do our best to help resolve the issue.

10. Damaged Items During Shipping

If your order arrives damaged:

  1. Contact us within 48 hours of delivery
  2. Provide photos of:
    • The damaged item
    • Packaging
  3. We will review and arrange a replacement or refund if applicable

11. Split Shipments

In some cases, your order may be shipped in multiple packages due to:

  • Product availability
  • Different warehouse locations

You will receive separate tracking details for each shipment.

12. Delivery Confirmation

Once your order is marked as delivered by the courier:

  • It is considered successfully delivered
  • Responsibility transfers to the customer

13. Contact Information

If you have any questions regarding shipping, please contact us:

🌐 Website: https://tekmart.uk/

14. Policy Updates

Tekmart UK reserves the right to update this Shipping Policy at any time. Changes will be posted on this page with an updated effective date.